Our Process

Whether you call us, text us, email us or visit us in person, we always respond to you in a timely manner and listen to whatever needs you have. Here are ways you can get in touch with us:

  •  Phone: 203-659-0456. You will be connected to a certified playground 
    inspector who understands all ASTM and CPSC codes pertaining to playground equipment and safety surfacing. They can help you find the right product for whatever project you are working on. If all of our inspectors are on the road doing inspections and no one is available to talk to you, we will take your info and get back to you the same day or the day after.
  • Email: info@trassig.com. Emailing us is a great way to send us your pictures and layouts. We can review them as a team and get back to you in about 24 hours with recommendations for the best products for your problems and concerns. Make sure you include the address of your playground and the best phone number for us to reach you with.
  • Text: 203-200-7881. This is an easy way for you to ask any quick questions or text pictures of your playground or surface damage for our review.


 

The only site visits we do is for an inspection, audit or a HIC test. Visit our playground safety inspection and our surface impact testing page for more details. Any other request for quote has to be done via measurements and pictures you send us.

 

 

 

 

After a couple of decades in the business, we decided to utilize our expertise in designing the best playground installation and maintenance products out there. We then share that expertise with you to save you money. Here are you options:

 

  • Option 1 - Do it yourself and ICS
For some site amenities, small sets, repair kits, or for surfacing small areas, we assign you an install care specialist (ICS). You can call them with any questions before or the day of the install. We will also provide you with detailed installation manuals and how-to videos. 

  • Option 2- Handyman and ICS

You find a local, trusted handyman that has the skill set needed for the type of application you need to be done (we recommend that you use Angie's List, another trusted site, or word-of-mouth to find an honest and insured person to do the work). Any poured in surface repair, for example, can be done by landscapers, stone masons, or anyone else that has finished concrete. An ICS at Trassig will be assigned to your installer to directly assist them via phone or video conferencing.

  • Option 3Installation Company
We pair you with a local qualified installer for larger jobs. We ship all the materials directly to you. They perform the install. 



 

If you are reaching out to us to for a playground inspection or audit, we will ask for the following so we can generate a quote for you:



      1. The address of the playground
      2. Pictures or layouts of the playground

Our inspectors are highly qualified and are trained to spot deficiencies in your playground surfacing and equipment. They will generate a report that prioritizes hazards and will explain exactly what problems they find with the playground. We then follow up with you about how to remedy these deficiencies and bring everything up to code. We hold all the insurance coverage that is needed for playground inspections and audits -something you should be asking for from any inspector that you hire- including liability insurance, errors and omissions insurance, and commercial auto insurance. For more information on inspections visit our playground inspections page. We also perform HIC drop tests are what are currently TRIAX ASTM compliant drop tests. Visit our surface impact testing page for more information.

We offer audits, consulting, and ADA audits to anyone who wants to make sure their playground plans are up to code before their project starts. This is a great way for contractors, architects, organizations, businesses, and municipalities to avoid costly repairs later on. Audits are priced on an hourly basis and involve a retainer. Send us your playground plans and we will respond to you with quotes based on the scope of the project. For more info visit our playground off-site audit page.

 

We offer online and in-person training on a variety of subjects so that you can learn more about playground maintenance, codes, and risk management. For more information visit our playground code training page.

 

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